FAQs
We support the following payment options
- Credit Card
- Debit Card
- Net Banking
Domestic shipping is free. International shipping charges are Rs. 3500/-
Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses, and passwords.
If your payment is debited from your account after a payment failure, it will be credited back within 7-10 business days, after we receive a confirmation from the bank.
If your card has been debited multiple times at the payment gateway(s) while making a single purchase, email us at picture.gv@gmail.com or call at+91 9804333344 from Monday to Saturday, between 11:00 AM to 6:00 PM (IST), and we will resolve it for you.
Yes, we do accept all international cards. For security purposes, an internal upper limit has been issued on the number of international transactions fixed by our Payment Gateway Partner, which differs from time to time.
We deliver most of our orders within 4 to 5 weeks for domestic orders from the date of ordering. But international deliveries vary depending on where you are ordering from.
We can only accept cancellations within 24 hours of placing the order. We will give you a full refund in the original method of payment. Please contact our care team within via email at picture.gv@gmail.com or call at +91 98204 33339 from Monday to Saturday, between 11:00 AM to 6:00 PM(IST).
We want you to love what you ordered.
In the unlikely event that something you ordered from us is damaged or defective, or if product delivered is different from what you had ordered in style, you may exchange the product. Please ensure the product is unused and in the same condition as you received it with original invoice, and preferably in its original packaging and price tags.
*No Refunds. Exchange Only
Please contact our care team within 7 days of receiving the product via email at picture.gv@gmail.com or call at+91 9804333344 from Monday to Saturday, between 11:00 AM to 6:00 PM (IST). We will look into the issue and respond to you within 48 working hours.
No, there are no additional charges for the exchange of the same garment for a different size. But taxes will vary if the style is exchanged which is dependent on the price of the garment selected.
Please refer to the size chart before you make a purchase, and in case you are confused about your size, do contact us at picture.gv@gmail.com or call at+91 9804333344 from Monday to Saturday, between 11:00 AM to 6:00 PM (IST).
If you would like a different size in the same style that you have purchased, not a problem at all! Just send the garment back to us (unused, unworn, and with the original tags intact) with instructions on the size you would like and we will send the correct size right back to you.
Yes, we customize for a perfect fit. If the piece requires to be entirely customized, the customization charges vary from outfit to outfit.
Please contact our care team via email at picture.gv@gmail.com or call at+91 9804333344 from Monday to Saturday, between 11:00 AM to 6:00 PM (IST). We will look into the issue and respond to you within 48 working hours.
While selecting the garment we have a “custom size” option where you can enter your own measurements so that we can make the garment as per your specification.
Customizing one’s garments requires correct measurements. There are a few easy steps to follow to measure one’s self. Please go through our “How to Measure” page before taking your measurements. Do take measurements over thin garments, keeping the tape level, close to the boy but not tight. You will need help with your measurements especially across the back shoulder, armhole, bicep so does have someone else take your measurements for you, it will be more accurate.
We have our outlet in Kala Ghoda, Mumbai.
We also actively participate in exhibitions and pop-ups at stores across the country.