How can I pay for my order at gopivaid.com?

We support the following payment options

  • Credit Card
  • Debit Card
  • Net Banking


What are the shipping charges for orders from the Online Shop?

For Domestic shipping Gopi Vaid charges Rs.150/- International charges are Rs. 2500/-


What should I do if my payment fails?

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses, and passwords.

If your payment is debited from your account after a payment failure, it will be credited back within 7-10 business days, after we receive a confirmation from the bank.


What if my card has been charged multiple times for the same order?

If your card has been debited multiple times at the payment gateway(s) while making a single purchase, call our customer care at gopi@gopivaid.com or call at+91 9804333344 from Monday to Saturday, between 11:00 AM to 6:00 PM (IST), and we will resolve it for you.


Do you accept International Card?

Yes, we do accept AMEX CREDIT CARDS only. For security purposes, an internal upper limit has been issued on the number of international transactions fixed by our Payment Gateway Partner, which differs from time to time.


How long does it take for an order to be delivered?

We deliver most of our orders within 3 to 4 weeks for domestic orders from the date of ordering. But international deliveries vary depending on where you are ordering from.


How can I cancel my order?

We can only accept cancellations within 24 hours of placing the order. We will give you a full refund in the original method of payment. Please contact our care team within via email at gopi@gopivaid.com or call at +91 98204 33339 from Monday to Saturday, between 11:00 AM to 6:00 PM(IST).


What is your Return & Refund policy?

We assure our customers about the quality of our products purchased by you through our website. However, if you are not happy with the product, we will exchange:

    • An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation
    • If the product you receive has a genuine quality/manufacturing defect.
    • Please ensure that the product you return is unused and unworn and that the original tags are intact.

Please contact our care team within 7 days of receiving the product via email at gopi@gopivaid.com or call at+91 9804333344 from Monday to Saturday, between 11:00 AM to 6:00 PM (IST). We will look into the issue and respond to you within 48 working hours.


Will the tax amount be refunded in case I return/cancel my order?

Yes, the tax amount will be refunded on all cancellations.


Do I need to pay tax again in case I exchange an item/order?

No there are no additional charges for the exchange of the same garment for a different size. But taxes will vary if the style is exchanged which is dependent on the price of the garment selected.


What if I need a different size in the same clothing style I have purchased?

Please refer to the size chart before you make a purchase, and in case you are confused about your size, do contact us at gopi@gopivaid.com or call at+91 9804333344 from Monday to Saturday, between 11:00 AM to 6:00 PM (IST).

If you would like a different size in the same style that you have purchased, not a problem at all! Just send the garment back to us (unused, unworn, and with the original tags intact) with instructions on the size you would like and we will send the correct size right back to you.


Do you customize clothes? If yes, is it charged extra?

Yes, we customize for a perfect fit. We don’t charge anything extra for basic length alterations, however, if the piece requires to be entirely customized, the customization charges vary from Rs. 500 to Rs.1500.


What is the procedure for getting clothes customized?

While selecting the garment we have a “custom size” option where you can enter your own measurements so that we can make the garment as per your specification.


How to measure?

Customizing one’s garments requires correct measurements. There are a few easy steps to follow to measure one’s self. Please go through our “How to Measure” page before taking your measurements. Do take measurements over thin garments, keeping the tape level, close to the boy but not tight. You will need help with your measurements especially across the back shoulder, armhole, bicep so does have someone else take your measurements for you, it will be more accurate.


Do you retail through physical stores?

We have our outlet in Kala Ghoda, Mumbai.

We also actively participate in exhibitions and pop-ups at stores across the country.